![]() ![]() ![]() ![]() A customer's luggage, if it goes excess by up to 5 kg, 10 kg, 15 kg and 30 kg, will now require a payment of Rs 1,900, Rs 3,800, Rs 5,700 and Rs 11,400. Disgrace to this company and the people who work for it and own it. The Indigo charges are levied on prepaid excess baggage in the range of 5 kg, 10 kg, 15 kg and 30 kg. Pathetic situation to cheat you out of your money as when you cancel they get a free amount of INR 5,500/-. Services NDTV Profit Team Updated: J12:08 pm IST IndiGo charges 1,900 for an extra baggage of 5 kg Low-cost air carriers IndiGo, SpiceJet and GoAir have recently revised. So all of you be beware and customer service has a few lines which they repeat for every question and it really pisses you off as this is not the right reply in English for a question asked. thirty - two cents on indigo grain, india rubber, and woolen goods, fifty. These guys go by On Time departure and Arrival but none of that is true. allows 100 pounds baggage, and charges one cent a pound for excess. From her I understood that the 04JAN22 flight was cancelled and they rescheduled the 05JAN22 flight which I did not want due to the change in timing and fly with another airline as I have to reach on 05JAN22 early morning. I called them and after talking to their customer service for 01 hour or more, she (Simran), would not give a full refund, neither solve the issue nor let me speak to her manager and want me book for another date. Their website had a problem then why should I suffer for it, hence I requested a full refund for which they are not willing to give. For the Excess Baggage Charge rate, please refer Baggage and Optional Fees for Thai Airways International Public Company Ltd. I booked a ticket on INDIGO on 03JAN22 for 05JAN22 Cochin to Dubai at departure time 0030 local time but after the booking I get an SMS stating the departure time on 05JAN22 is 1300 local time which is a delay of almost 13 hours. ![]()
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